1. Orders & Shipping
Q: How long will it take to process and ship my order?
A: Orders are typically processed and dispatched within 1–2 business days. Once shipped, you will receive a confirmation email with your tracking code.
Q: How long does delivery take?
A: Shipping times depend on your location:
• Standard Shipping: 5–8 business days
• Express Shipping: 2–4 business days
Q: Can I change or cancel my order after it has been placed?
A: If you need to modify or cancel your order, please contact us immediately at yanibestofficial@gmail.com. Once an order has entered processing or shipping, we may no longer be able to make changes.
2. Products & Care Guide
Q: What are the benefits of YANIBEST satin-lined / silk products?
A: Our premium satin-lined beanies, sleep bonnets, and silk pillowcases help reduce friction, retain hair moisture, prevent frizz and breakage, and protect your hairstyle overnight or on the go.
Q: How should I wash and care for my satin/silk items?
A: To prolong the life of your items:
• Hand wash or machine wash on a gentle cycle in cold water with mild detergent.
• Do not bleach or tumble dry.
• Hang or lay flat to air dry away from direct sunlight.
3. Returns & Exchanges
Q: What is your return policy?
A: Please note that we do not accept returns or exchanges for non-quality or personal preference reasons. All sales are final unless the item arrives damaged or defective.
Q: What should I do if my item arrives damaged or has a quality issue?
A: Please inspect your order immediately upon receipt. If you discover any quality issues or damage, take photos/videos right away and contact our customer service team at yanibestofficial@gmail.com. We encourage active communication with us so we can work together to find the best possible solution for you!
4. Still Have Questions?
If you have any other questions, feel free to contact us at yanibestofficial@gmail.com. Our support team is happy to assist you!